The terms and conditions of Sama Travel and Tourism Agency:

Privacy Policy

Welcome,

Because we care about your interest and in order to clarify all the details, it is important to read and understand the following terms and conditions carefully. Your access to the website or your use of it, or your completion of any purchase, or clicking on the word “I agree” means that you have read, understood, and agreed to all terms and conditions set forth in this agreement, without making any modifications or imposing any restrictions or exceptions, and you agree to fully comply with them.

You acknowledge and guarantee that you have the legal right to enter into this agreement and use the site in accordance with all terms and conditions contained herein, as part of the services provided by Sama Travel and Tourism Agency.

Please note that all terms and conditions stated here aim to protect both your rights and our rights, and clarify the responsibilities of each party, ensuring a safe and reliable experience for all our clients. Cancellation and refund policy.

Data Collection

We collect a variety of personal data with the aim of enhancing your experience and providing the best service level. This data includes personal information such as name and contact details, as well as booking information related to travel details, hotel stays, and booked activities. We may also ask you to provide additional information while you are using our services.

Types of Data

The data we process includes identification data such as first name, last name, images, videos, passport, and others, along with contact data such as email address and phone numbers.

How We Use the Data

We process your data based on clear legal grounds. In some cases, we rely on your explicit consent to use your data for a specific purpose, while in other cases processing is necessary to fulfill the contract between you and us. Your data may also be processed to comply with the legal requirements that we are subject to. Additionally, we may rely on what is known as legitimate interests when the processing is necessary to achieve our interests or those of a third party, provided that it does not conflict with your fundamental rights and freedoms.

Hotel Cancellation and Refund Policy

• All cancellation and refund policies for bookings are fully subject to the terms and conditions of the service provider (the hotel or the service provider) as the final party.

• Cancellation or refund fees apply according to what the service provider directly specifies, and these fees may vary from one booking to another based on the policies of each entity.

• We recommend our customers to review the hotel or service provider's policy before finalizing the booking, to ensure a full understanding of all conditions related to cancellation or refund.

Study Service Cancellation Policy

• The terms and conditions of the institute or entity providing the study service are fully followed.

• We recommend students to review the institute’s policy before completing registration to ensure clarity on all terms related to cancellation and refund.

General Terms

• Sama Cape Town assumes no responsibility for any changes that may occur to the study package due to any international regulations or pandemics, including but not limited to the COVID-19 pandemic or any international travel restrictions imposed by any country.

• When making the payment, you agree to all the terms and conditions stated above.

Transportation Policy

Sama Cape Town offers the car service with driver as part of its tourism programs, with the possibility of cancellation or return without any fees if we are notified at least seven days prior to the date of use. In case of cancellation within a period of less than seven days, the company reserves the right to apply cancellation fees according to the approved terms. This policy is considered part of the client's obligations towards the booking, and compliance with it is required to ensure the rights of all parties.

Disclaimer

Sama Cape Town seeks to provide its services and website securely and continuously, but we do not guarantee its availability at all times without interruption, and it may stop due to technical reasons, maintenance, or circumstances beyond our control. We are not liable for any damages resulting from this.

The content published on the site is provided "as is" without any guarantees and may contain errors or outdated information, and any reliance on it is at the user’s own risk. We are also not responsible for any links to third-party websites or their content.

To the extent permitted by law, Sama Cape Town and its partners shall not be liable for any direct or indirect damages that may arise from using the site or relying on its content.

Terms for Booking Trips to South Africa

Passport: The passport must be valid for at least six months from the expected return date.

Visa: The client is responsible for obtaining all necessary visas and permits to enter South Africa in accordance with the applicable regulations and laws, and it is recommended to check visa requirements based on nationality through the South African embassy or the official website of the Ministry of Foreign Affairs. If a visa is required, it is advised to start preparing documents and applying as early as possible to avoid any travel delays.

If you have any questions or inquiries about these terms or our policies, please contact us via:
Email: info@capetownsama-agency.com